Support and content handoff

Before production acceptance, the District and delivery team should identify:

• service desk entry point, hours, priorities, and escalation path;
• business owners for acquisition, land management, disposition, and reporting;
• identity/access approvers and security-incident process;
• document-template and report-definition owners;
• documentation owner, repository access, review cadence, and publishing path;
• release-note process and application-to-documentation change control.

For each release, review changed screens, labels, permissions, reports, and templates. Update the full guide first, then any affected Quick Step. Build the site, complete the related UAT exercise, capture approval, and publish the docs with or before the application release.

Technical installation, database, backup, and disaster-recovery procedures belong in the operator runbook rather than this end-user site.